By scheduling a cleaning service, requesting a quote, or engaging with Clean Matrix via website, telephone, WhatsApp, or email, you ("Client", "Customer", or "You") expressly agree to be bound by these Service Terms and Conditions.

These terms govern all residential deep cleaning, commercial maintenance, sofa shampooing, floor scrubbing, post-renovation hygiene, and custom institutional SLAs executed by Clean Matrix staff or affiliated technical personnel.

Our service inclusions are explicitly mapped per selected tier (e.g. 4-in-1 Essential, 6-in-1 Comprehensive, or Custom SLA):

To ensure high-performance mechanized cleaning, the Client must guarantee:

• Uninterrupted Water Supply: Adequate running tap water for wet-vacuuming, jet washing, and chemical dilution.
• 220V Electricity Supply: Continuous power supply with accessible 15A/5A electrical points for single-disc floor polishers and wet extractors.
• Authorized Access: Timely entry to the premises for our cleaning crew and supervisor at the agreed arrival window.
• Pet Safety: Pets must be comfortably secured in separate rooms during mechanized operations to avoid chemical or noise agitation.

All pricing is determined based on property square footage, structural layout, and contamination levels:

• Pre-Service Quotation: Quotes provided via WhatsApp or website are provisional based on client disclosures. If on-site conditions diverge significantly (e.g., severe post-renovation paint splatter or severe hard-water calcification), the supervisor will confirm adjusted scope before commencing work.
• Taxes: Applicable Goods and Services Tax (GST) is levied as per Government of India regulations.
• Payment Terms: 100% settlement is required immediately upon completion of work and supervisor sign-off via UPI, Net Banking, or Cash. For corporate SLAs, payment schedules adhere to the signed purchase order.

While all Clean Matrix technicians undergo rigorous police verification, ID vetting, and biometric attendance:

• Safekeeping of Valuables: Clients are strictly requested to lock away all jewelry, cash, credit cards, confidential documentation, and fragile antique ornaments before technician arrival.
• Pre-Existing Damages: Clients must inform the team lead prior to service about loose tiles, cracked mirrors, fragile plumbing fittings, or pre-existing water leakage to prevent accidental damage.

*Note: Re-cleaning claims submitted after 24 hours or arising from subsequent foot traffic, dust storms, or new cooking oil splatters are not covered under the rework warranty.

Clean Matrix uses industrial-grade machinery (single-disc scrubbers, high-pressure washers, commercial HEPA extractors) alongside Diversey / Taski certified biodegradable and non-toxic cleaning agents. We do not use corrosive hydrochloric acid that erodes grout or damages bathroom chrome fittings.

To the fullest extent permitted by Indian Law:

• Clean Matrix is not liable for indirect, incidental, or consequential losses, including lost wages or schedule changes.
• For verified physical damage directly caused by our technician's negligence during service execution, total liability is strictly capped at the total invoice value of the service executed.

These terms shall be governed, interpreted, and construed in accordance with the Laws of the Republic of India. Any legal dispute, arbitration, or claim arising out of these terms shall be subject to the exclusive jurisdiction of the competent civil courts situated at Coimbatore, Tamil Nadu, India.