Welcome to Clean Matrix ("Clean Matrix", "we", "our", or "us"). We operate mechanized cleaning, deep sanitation, and residential/commercial facility maintenance services headquartered in Coimbatore, Tamil Nadu, India.

We value your trust and are fully committed to protecting your personal and property data in accordance with the applicable laws of India, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act (DPDPA), 2023.

This Privacy Policy explains how we collect, process, safeguard, and retain information when you visit our website (cleanmatrix.in), book our deep cleaning services, or interact with our customer care representatives.

To deliver timely, high-grade cleaning and provide accurate quotes, we collect the following categories of information:

We use your information strictly for legitimate operational purposes:

• Service Dispatch & Execution: Route our field crew, supervisor, and mechanized equipment to your premises on scheduled dates.
• Quote Calculation & Invoicing: Generating transparent, itemized estimates and GST-compliant tax invoices.
• Booking Reminders & OTPs: Sending WhatsApp or SMS updates containing technician arrival windows and crew verification details.
• Service Follow-up & Quality Audit: Contacting you after job completion to verify satisfaction under our 24-Hour Rework Guarantee.
• Statutory Compliance: Maintaining accounting, tax, and legal records mandated by Indian regulatory authorities.

Clean Matrix maintains strict non-disclosure safeguards. We do not sell, trade, or lease your personal information. Information is only shared under these limited scenarios:

We employ comprehensive physical, electronic, and procedural controls:

• SSL/TLS 256-bit Encryption: All data transmitted through our website forms is protected using active HTTPS encryption.
• Access Restriction: Customer data is accessible only by authorized operations management on need-to-know basis.
• Secure Server Hosting: Our web infrastructure is monitored with active firewalls, brute-force mitigation, and daily security snapshots.

Our website uses minimal, non-intrusive cookies:

• Essential Session Cookies: Required to maintain security tokens (CSRF protection) and ensure smooth quote form submissions.
• Performance & Analytics: Anonymous diagnostic metrics (such as page load speeds and visitor counts) via Google Analytics to enhance user experience.

You can choose to disable cookies through your browser settings; however, certain interactive booking features may operate with reduced functionality.

Under India's Digital Personal Data Protection Act, 2023, you hold the following rights:

• Right of Access: Request a summary of personal data held about you by Clean Matrix.
• Right to Correction & Erasure: Request rectification of outdated contact records or deletion of non-statutory records.
• Right to Withdraw Consent: Opt-out of non-transactional marketing messages or promotional SMS at any time by notifying our support desk.

If you have questions, feedback, or grievance requests concerning this Privacy Policy, please contact our designated Privacy & Grievance Officer: